Omega Seiki Mobility partners with Europ Assistance to offer 24*7 Roadside Assistance

New Delhi, 23rd November 2021: Omega Seiki Mobility (OSM) associates with Europ Assistance (EAI) to offer 24×7 roadside assistance. This association will aid the company to create a secure environment for its entire range of EV’s, consumers while riding on the road in case of any urgent vehicle service/assistance required.

The roadside assistance program will include facilities such as repair on spots, towing assistance after breakdown, towing on accident, towing / on-site repair beyond coverage radius, battery recharge/ charging point, breakdown support over phone, finding nearest client authorized garage/ client authorized dealer, SMS service, user conference calling, emergency message transmission assistance, etc. The on-spot repairing will cover onside minor repairs, battery jump-start, tyre problems, locked vehicle or lost keys and fuel delivery. 

Speaking on the association Mr. Uday Narang, Founder and Chairman, Omega Seiki Mobility said, “OSM has always been committed to delivering the best to its customers, both through our products & services. Moving a step closer to making India completely EV-able, we want our customers to step out in their EVs without any worries of an on-road breakdown. This quick-to-action service is sure to be of great use, enhancing our customers’ journey & experience with EVs.”

Mr. Deepak Luthra, Head of Automotive, Europ Assistance said “The tie-up will serve as a quick, easy alternative for the customers, relieving them of all the worries of roadside malfunctions of their vehicles. A quick support plan of action has been laid down by OSM & EAI. Upon receipt of a call from the customer for specific issues with the vehicle, a prompt, first attempt to solve the problem over the phone will be made. In case the issue remains unresolved over the phone, immediate activation of services will be offered to the client. In addition, contact details of the nearest Client Authorized Garage/ Dealer will also be made available to the customer. Special provisions, to organize a conference call between the customer & the Authorized Service Provider to ensure seamless and speedy delivery of the services will also be offered to the customer”.

Omega Seiki Mobility believes in creating sustainable mobility solutions with integrated approach of connecting Automobiles and the Society. The brand’s focus is to eventually create a clean ecosystem with eco-friendly, safe and congestion free mobility. OSM is one of India’s leading clean energy incubators and has become synonymous with India’s sustainability success. The electric vehicle manufacturing company aims to fast-track future mobility, with green energy at its core, by implementing data-driven, smart engineering. 

About Anglian Omega

Anglian Omega Group started business operations in 1971 in Faridabad with a single Bright bar factory. After building a prominent position as the leaders in India in Bright Bar Steel, they have expanded focus with significant investments in the infrastructure sector with the development of large-scale warehousing and cold storage facilities across multiple locations in India. Internationally, Anglian Omega also has investments in, and partnerships with organizations in multiple sectors including Art, Beauty, and Lifestyle; Business Incubation and Services; Manufacturing Automotive Components; Electric Mobility; Craft and Design; Financial Services; Green Energy; Hospitality; Mobile Technologies and Applications; Real Estate; Steel Manufacturing; and Sports. Anglian Omega has offices in Thailand, Dubai, Germany, Switzerland and recently opened an office in Japan.

About Omega Seiki Private Limited

Omega Seiki Private Limited is a member of the Anglian Omega Network. Omega Seiki will focus on manufacturing cold-forming parts for the automotive & rail industries in India & abroad. It is set up as well for manufacturing high-precision machining powertrain parts using the latest high-value cutting-edge technologies. At present, the company has its base in Faridabad, Pune & Chennai which cater to the three major Auto hubs for OEMs in India. The company plans to increase its global footprint by setting up its first international base in Japan in 2020. Omega Seiki Mobility is the mobility arm of the company looking at providing smart, green solutions for e-commerce, cargo and logistics companies.

About Europ Assistance:  The Pioneer and Inventor of the Assistance Concept

The Europ Assistance India 24×7 Assistance Center, located in Mumbai, is equipped with world class technology and a team of dedicated professionals with long-standing experience in assistance. It leverages the well-established processes, quality standards and best practices of the Europ Assistance Group to deliver high quality services and world class customer care. A few key figures: 1 intervention every 2 seconds around the world, 2 phone calls answered every second worldwide, 12.5 million interventions carried out around the world, 62.3 million calls managed by assistance case handlers. Biggest network in the country which includes J & K and North East.